Terms and Conditions for Man With Van Selsdon

These Terms and Conditions set out the basis on which Man With Van Selsdon provides domestic and commercial moving, transport, and related assistance services within the United Kingdom. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These conditions are designed to clarify expectations before the service begins, including the booking process, payment arrangements, cancellation rules, limits of liability, waste handling requirements, and the law that applies to the agreement.

In these terms, references to “we”, “us”, and “our” mean the service provider operating under the man with van Selsdon brand. References to “you” and “your” mean the customer, client, or person placing the booking. These terms apply unless we agree in writing to alternative arrangements. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

1. Booking Process

A booking for a man with van Selsdon service may be requested by phone, email, message, or any other method we make available from time to time. Each booking is subject to availability and is not confirmed until we have accepted it. We may ask for details including the pickup and delivery addresses, access conditions, number and size of items, preferred date and time, and whether any special handling is needed. Accurate information is important because our pricing, vehicle choice, and crew allocation may depend on it.

Once the booking request has been reviewed, we may provide a quotation or estimated charge. Any quotation is based on the information supplied at the time of booking and may change if the scope of work differs from what was described. Examples include additional items, extra floors without lift access, restricted parking, delays, or the need for more labour than anticipated. A quotation is normally valid for a limited period and may be withdrawn or amended if the work is not booked within that time.

It is your responsibility to ensure that all details are correct and complete. If your circumstances change before the scheduled service, you must inform us as soon as possible. We may refuse to proceed, adjust the price, or alter the booking if the information supplied is incomplete, misleading, or materially different from the actual conditions on the day. For clarity, the final service provided by Man With Van Selsdon is based on the agreed job description and the actual requirements at the time of attendance.

2. Service Scope and Customer Duties

Our services may include loading, transport, unloading, and reasonable assistance with manoeuvring items, subject to the type of booking agreed. We do not provide specialist packing services unless expressly stated, and we do not accept responsibility for items that were not properly packed, secured, or prepared by the customer where that preparation is the customer’s responsibility. You must ensure that all items are ready for collection at the agreed time.

The customer must provide safe and lawful access to the premises, including permission to use lifts, stairways, loading bays, or parking areas where needed. If parking charges, permits, congestion charges, or site access fees apply, those costs are payable by you unless we agree otherwise in writing. You must also make us aware of any fragile, valuable, oversized, hazardous, or difficult-to-handle items before the move begins. Failure to disclose such matters may affect our ability to carry out the work safely and may result in refusal, delay, or additional charges.

We may decline to handle certain goods, including illegal items, dangerous materials, live animals, perishable goods requiring specialist transport, or items that may pose a risk to health, property, or the vehicle. The decision to accept or refuse any item remains at our discretion. If a booking involves collecting or disposing of unwanted items, the customer must ensure that the goods are lawfully owned and can be transferred, disposed of, or recycled in accordance with applicable rules.

3. Payment Terms

Payment terms will be confirmed at the time of booking or before the service starts. Unless we agree otherwise, payment is due immediately on completion of the job. We may request a deposit, advance payment, card pre-authorisation, or partial payment for larger bookings, peak-period jobs, or work requiring specific resources. Any deposit paid may be non-refundable where stated or where we have reserved time and capacity in reliance on your booking.

All prices are quoted in pounds sterling and may be subject to VAT where applicable. The final price may differ from the original estimate if the actual work exceeds the agreed scope, the waiting time increases, access is restricted, additional stops are added, or the customer requests extra services during the booking. Any such changes will be communicated as soon as reasonably practicable. If payment is not received when due, we may withhold delivery, suspend further work, or charge reasonable costs incurred in collecting the outstanding balance.

You are responsible for ensuring that the payment method you provide is valid and that sufficient funds are available. If a payment is reversed, declined, or charged back without valid reason, you agree to reimburse any bank fees, administrative costs, and reasonable losses we incur. We may also retain goods in accordance with any lawful right of lien available to us until all sums owed in connection with the booking have been paid in full.

4. Cancellations, Rescheduling, and Delays

If you need to cancel or reschedule a booking, you must notify us as early as possible. The amount of any cancellation charge may depend on how much notice is given, whether crew and vehicle time has been reserved, and whether preparatory costs have already been incurred. Late cancellations, same-day cancellations, and failure to be present at the agreed time may result in a charge up to the full quoted amount, especially where we have been unable to allocate the reserved time elsewhere.

We may also cancel or postpone a booking due to circumstances beyond our reasonable control, including severe weather, traffic disruption, vehicle breakdown, accident, illness, road closures, or events affecting the safety or legality of the journey. Where practicable, we will try to offer a revised appointment. Our liability in such cases is limited to a refund of any advance payment for work not performed, unless the law requires otherwise.

If the job is delayed because of your actions or omissions, such as failing to provide access, not having items ready, or changing instructions after arrival, we may charge for waiting time or additional attendance. We are not responsible for missed deadlines where delay is caused by factors outside our control or by inaccurate information supplied by the customer. A man with van Selsdon booking should therefore be planned with sufficient flexibility to account for traffic, parking, and loading conditions.

5. Liability and Limitations

We will take reasonable care when handling your items and performing the service. However, our liability is limited to losses that are reasonably foreseeable and directly caused by our negligence or breach of these terms. We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law.

Where we are responsible for loss or damage to items, our liability will normally be limited to the lower of the item’s market value at the time of the incident or the reasonable cost of repair or replacement, subject to any agreed written cap or insurance arrangement. We will not be liable for pre-existing damage, wear and tear, concealed defects, or damage resulting from inadequate packing, unsuitable lifting arrangements, or customer instructions that override our advice. Customers are encouraged to keep their own insurance in place for items of particular value.

We are not liable for indirect or consequential losses, including loss of profit, loss of business, missed appointments, emotional distress, or inconvenience, except where such exclusion is prohibited by law. If you believe something has been damaged or lost during the service, you must notify us promptly and provide evidence where possible. Failure to report an issue within a reasonable time may affect our ability to investigate effectively. Nothing in these terms affects your statutory rights as a consumer under applicable UK legislation.

6. Waste Regulations and Disposal

Where our service includes removal of unwanted items, disposal, or waste transfer, the customer confirms that the waste is lawfully produced and that they have the right to arrange its collection and disposal. We operate in accordance with applicable UK waste management requirements, including duties relating to proper handling, transfer, and disposal. We may ask for a description of the waste before agreeing to collect it, and we may refuse any load that contains prohibited, hazardous, clinical, or regulated material.

The customer must not include items that require specialist licences or handling unless we have agreed in advance to deal with them and have the appropriate authorisation. Examples include asbestos, chemicals, paint, fuels, batteries in bulk, pressurised containers, needles, medical waste, and other potentially dangerous substances. If such materials are discovered during the job, we may stop work immediately and take any steps needed to protect health, property, and the environment. Any additional costs caused by undisclosed waste remain your responsibility.

We may use licensed waste transfer facilities or approved disposal routes where applicable, and records may be kept as required by law. Once waste has been removed and lawfully transferred, ownership and responsibility pass in accordance with the relevant regulations. You must not ask us to fly-tip, abandon, burn, or otherwise dispose of waste unlawfully. Any request to do so will be refused, and we may terminate the booking without refund if we believe the requested conduct would breach the law or place us at risk.

7. Property, Access, and Safety

We expect all premises and access routes to be reasonably safe for our team and vehicles. You must tell us about narrow stairways, low ceilings, restricted driveways, weak flooring, unsecured pets, or any other condition that may affect the job. We may refuse to move an item if, in our opinion, doing so could cause injury or damage. If we proceed at your request despite a known risk, you may be asked to confirm that you accept responsibility for the outcome, to the extent permitted by law.

You are responsible for protecting flooring, walls, fixtures, and communal areas where you want additional covering or special care. While we will act with reasonable caution, moving large or heavy items can involve unavoidable contact with surrounding surfaces. We are not liable for damage that arises from normal and careful handling, except where caused by our negligence. Any instructions from building management, landlords, or site operators must be communicated to us in advance if they affect access or timing.

Our team may refuse to continue if the working environment is unsafe, unlawful, or inconsistent with the agreed service. In such circumstances, we may charge for time already spent and for any costs reasonably incurred. The customer must ensure that the individuals present at the address are authorised to make decisions about the move and that no third party prevents or obstructs the completion of the work.

8. Complaints, Data, and General Provisions

If you have a complaint, you should raise it as soon as possible so that we can investigate and, where appropriate, try to resolve the matter. You may be asked to provide photographs, descriptions, proof of value, or other relevant information. We aim to deal with concerns fairly and promptly. Any agreement reached to settle a complaint will not create a precedent for future bookings unless expressly stated in writing.

We may keep records relating to your booking, including contact details, service notes, payment status, and job information, for operational, accounting, and legal purposes. Any personal data will be processed in accordance with applicable data protection law. We will not use your information for unrelated purposes unless permitted by law or with your consent. Information may be shared with third parties only where necessary to perform the service, process payment, or comply with legal obligations.

These terms may be updated from time to time. The version in force at the time of your booking will apply unless a change is required by law or we agree otherwise. No waiver of any provision will be effective unless made in writing. These terms, together with any written quotation or booking confirmation, represent the entire agreement between you and us concerning the service, and they supersede any prior discussions or representations.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with the services provided by Man With Van Selsdon, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory consumer rights that may apply. If you are acting as a consumer, nothing in these terms prevents you from relying on rights that cannot lawfully be excluded under UK law.

By proceeding with a booking, you confirm that you have the authority to enter into this agreement and that you accept these terms on behalf of yourself and, where relevant, any person or organisation for whom you are booking. We recommend that customers review the terms carefully before confirming the service, especially where time-sensitive arrangements, valuable items, or waste removal are involved.

For avoidance of doubt, any reference to the man with van Selsdon service describes a UK transport and moving service operating subject to the limitations and responsibilities set out above. If any term is found inconsistent with applicable law, it shall be interpreted as far as possible to give effect to the original intention, and the remainder of the agreement shall continue in force.