Terms and Conditions
Man and Van Selsdon Terms and Conditions
These Terms and Conditions set out the basis on which Man and Van Selsdon provides man and van, removals, and related services within its service area in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 "Company", "we", "us" and "our" refer to Man and Van Selsdon, the provider of removal and man and van services.
1.2 "Customer", "you" and "your" refer to the person, firm or organisation requesting or using our services.
1.3 "Services" means any man and van, removals, transportation, loading, unloading, packing, furniture moving, or related services carried out by the Company.
1.4 "Goods" means any items, belongings, furniture, or other property being moved, transported, packed, or handled by us on your behalf.
1.5 "Service Area" means the typical operating area of the Company for collection and delivery within the United Kingdom, including but not limited to the vicinity of Selsdon and surrounding locations.
2. Scope of Services
2.1 The Company provides man and van and removal services on a pre-booked basis. Availability is subject to vehicle and driver schedules.
2.2 Unless otherwise agreed in writing, our Services are limited to the loading, transport and unloading of Goods at the addresses specified in your booking confirmation.
2.3 The Company reserves the right to refuse the carriage of any Goods which, in our reasonable opinion, may pose a risk to health, safety, the vehicle, or other Goods, or which are prohibited under applicable law.
3. Booking Process
3.1 Bookings may be made by you via our accepted communication channels as notified on our main service information, subject to availability.
3.2 At the time of booking, you must provide accurate and complete information, including but not limited to:
(a) full collection and delivery addresses; (b) accurate description and approximate quantity of Goods; (c) details of any large or heavy items; (d) access information, including stairs, lifts, parking restrictions, and distance from parking to property; (e) any special handling requirements.
3.3 The Company will provide you with an estimated price and, where applicable, an estimated duration of the work based on the information supplied. This estimate is not a fixed quote unless expressly stated as such in writing by the Company.
3.4 Your booking is only confirmed when the Company has accepted your request and, where required, you have paid any deposit or prepayment specified by the Company.
3.5 The Customer is responsible for ensuring that all details in the booking confirmation are correct. Any changes should be notified to the Company as soon as possible and may result in adjustments to the price and/or schedule.
4. Prices and Payments
4.1 Pricing may be based on hourly rates, fixed fees, distance, or a combination of these factors, as explained to you at the time of booking.
4.2 Unless otherwise stated, prices are exclusive of any congestion charges, tolls, parking fees, or other third-party charges. These will be added to your final bill where incurred in providing the Services.
4.3 The Company may require a deposit or prepayment to secure your booking. Any such requirement will be communicated to you before confirmation.
4.4 The balance of payment is due immediately upon completion of the Services, unless otherwise agreed in writing. The Company may accept various forms of payment as communicated in advance, but reserves the right to refuse certain methods at its discretion.
4.5 Time-based charges will be calculated from the agreed start time, or the arrival of our staff at the collection address, whichever is earlier, until completion of unloading at the final destination, including any reasonable waiting time caused by the Customer or access restrictions.
4.6 If payment is not made when due, the Company reserves the right to charge interest on overdue sums at the statutory rate from the due date until payment is received in full, and to recover any reasonable costs incurred in seeking to recover overdue payments.
5. Customer Responsibilities
5.1 You are responsible for ensuring that:
(a) all Goods are properly packed, secured and prepared for transport, unless packing services have been agreed; (b) any fragile or delicate items are clearly marked and notified to our staff; (c) you obtain all necessary permissions for parking, access, loading and unloading at both collection and delivery addresses; (d) you or an authorised representative is present at both collection and delivery to supervise and confirm the work.
5.2 The Customer must ensure safe, clear access to the premises for our vehicle and staff. This includes ensuring driveways, stairways, lifts and hallways are free from obstructions.
5.3 The Customer is responsible for complying with all relevant regulations relating to parking and access. Any parking fines or penalties incurred as a result of inaccurate information or failure to arrange suitable parking may be charged to the Customer.
6. Cancellations and Changes
6.1 You may cancel or amend your booking by notifying the Company as early as possible.
6.2 Where you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred to a new date at the Company’s discretion.
6.3 Where you cancel within 48 hours of the scheduled start time, the Company reserves the right to retain all or part of any deposit paid and may charge a reasonable cancellation fee to cover lost bookings and administrative costs.
6.4 If you significantly change the scope of the job (including addresses, volume of Goods, access conditions or timing), the Company may adjust the price accordingly or, if unable to accommodate the change, treat the booking as cancelled by you and apply the relevant cancellation terms.
6.5 The Company reserves the right to cancel or re-schedule a booking due to circumstances beyond its reasonable control, including but not limited to vehicle breakdown, extreme weather, accidents, staff illness or safety concerns. In such cases, we will endeavour to notify you as soon as reasonably possible and will offer either an alternative date or a refund of any deposit paid. The Company shall not be liable for any consequential losses arising from such cancellation or rescheduling.
7. Loading, Transport and Delivery
7.1 The Company will take reasonable care in handling and transporting your Goods and will use appropriate methods in line with normal removal industry practice.
7.2 Unless otherwise agreed, our staff will not remove any fixtures, fittings, doors, windows or similar, and will not undertake disconnection or reconnection of appliances, dismantling of complex furniture, or any work requiring specialist tools or qualifications.
7.3 The Customer must ensure that all Goods are ready for loading at the agreed start time. Delays caused by lack of preparation may be charged at the applicable hourly rate.
7.4 Delivery shall be to the address specified in your booking confirmation. It is your responsibility to ensure that you have keys and access to the delivery location at the agreed time. Waiting time or additional journeys due to access issues may incur extra charges.
8. Excluded Items and Dangerous Goods
8.1 The Company will not carry any Goods that are illegal, hazardous, explosive, corrosive, toxic, flammable, or otherwise dangerous, including but not limited to petrol, gas cylinders, paint, solvents, fireworks, illegal substances, or firearms.
8.2 The Company also does not accept responsibility for the carriage of high-value items such as cash, jewellery, precious metals, stones, important documents, or collections unless explicitly agreed in writing prior to the move.
8.3 If any such items are transported without our knowledge or consent, the Customer shall be solely liable for any loss, damage, fine, or claim arising from their presence.
9. Liability and Limitations
9.1 The Company will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods, or for any delay, shall be limited as set out in this clause.
9.2 The Company shall not be liable for:
(a) normal wear and tear, or minor cosmetic damage such as small scratches or scuffs that may occur despite reasonable care; (b) loss or damage arising from inadequate or improper packing by the Customer; (c) loss or damage to fragile or delicate items, including glass, mirrors, electronics and artwork, unless we have specifically agreed in writing to pack or crate such items; (d) loss, damage or delay caused by circumstances beyond our reasonable control, including but not limited to adverse weather, traffic conditions, accidents, acts of third parties, or public authority actions.
9.3 Our total liability for any claim arising out of or in connection with the Services, whether in contract, tort (including negligence) or otherwise, shall not exceed a reasonable replacement value of the Goods directly affected, subject always to an overall cap as communicated by the Company from time to time or, in the absence of such communication, a fair and proportional amount in line with standard removal industry practice.
9.4 The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of use, loss of opportunity, or emotional distress arising from the loss of or damage to sentimental items.
9.5 Any claim for loss or damage must be notified to the Company as soon as reasonably practicable and, in any event, within 7 days of completion of the Services. You must provide reasonable evidence of the loss or damage and allow us an opportunity to inspect the Goods and investigate the circumstances.
10. Waste and Disposal Regulations
10.1 The Company operates in accordance with applicable UK waste and environmental regulations. We are not a general waste carrier and will not remove or transport household refuse, rubble, builders’ waste or hazardous waste unless specifically agreed and compliant with relevant legal requirements.
10.2 The Customer is responsible for ensuring that any items presented for removal are suitable for transport and are not prohibited waste. Prohibited waste includes, but is not limited to, chemicals, asbestos, clinical waste, oils, fuel, gas bottles, and any materials classified as hazardous under UK law.
10.3 Where we agree to remove unwanted items for disposal, such removal will be subject to additional charges and will be carried out in line with applicable waste regulations. The Customer confirms that they have the right to dispose of such items and that they do not constitute hazardous or controlled waste without the necessary paperwork.
10.4 The Company reserves the right to refuse the removal of any items that appear to be waste materials that we are not licensed or obliged to carry, or that may pose a risk to health, safety or the environment.
11. Delays and Force Majeure
11.1 While we will use reasonable efforts to adhere to agreed dates and times, all timings are estimates and may be affected by factors outside our control, including traffic, roadworks, accidents, weather conditions, and delays at previous jobs.
11.2 The Company shall not be liable for any delay in the performance of the Services caused by events beyond our reasonable control, including but not limited to strikes, lockouts, industrial disputes, natural disasters, acts of terrorism, war, government restrictions, or failure of utilities.
12. Insurance
12.1 The Company maintains appropriate insurance in connection with the operation of its vehicles and business activities in accordance with UK requirements.
12.2 It is the Customer’s responsibility to arrange any additional insurance cover they consider necessary for their Goods, particularly high-value or fragile items, as our liability is limited as set out in these Terms and Conditions.
13. Complaints
13.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with our staff as soon as possible on the day of the move so that we have the opportunity to address it immediately where feasible.
13.2 If the matter is not resolved on the day, you should submit a written complaint to the Company within 7 days of completion of the Services, providing full details and any supporting evidence. We will investigate and respond within a reasonable time.
14. Data Protection
14.1 The Company will collect and use your personal information only for the purpose of administering your booking, providing the Services, handling payments, and dealing with any queries or complaints.
14.2 We will take reasonable steps to keep your personal information secure and will not share it with third parties except where necessary to provide the Services, process payments, or comply with legal obligations.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
16. General Provisions
16.1 If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, such provision shall be severed and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
16.3 The Customer may not assign or transfer any rights or obligations under these Terms and Conditions without the prior written consent of the Company.
16.4 These Terms and Conditions, together with your booking confirmation and any agreed written variations, constitute the entire agreement between you and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings.
